Welcome to HomeAdvisor Pro!

Welcome to HomeAdvisor Pro!

Welcome to HomeAdvisor Pro!

Welcome to HomeAdvisor Pro!

Expertise

Expertise

Expertise

UX/UI Design

Platforms

iOS & Android

Credits

UX by Stumpy Avjean, Gayla Story. UI by Matt Wallen

Try it for yourself

Details

We couldn't be anymore excited to have a new Service Professional be a part of the HomeAdvisor network each day. We know just how important it is for our Service Professionals to understand how to manage projects, connect with customers, and established what to expect on the day to day while interacting with the HomeAdvisor Pro app. 

The goal was to create an On-Boarding experience for Service Professionals to go through when they first logged into the HomeAdvisor Pro app to get them started off on the right foot. 

OB_Reviews

Request Reviews from past customers

OB_Request Sent_

Reviews are one of the most valuble pieces of content that a Service Professional could have on their HomeAdvisor profile. The more reviews, the more probability that a potential client will choose you over the competition. 

OB-Lead Sample
OB-Android-LeadSample

Leads Overview

Leads Overview

An on-boarding experience can be a great way to establish expectations of how to get the best results with the product. We utilized this opportunity to show the Service Professional how the flow of receiving a New Lead would look like.

The most important feature in the Leads details page is the call button. Calling the homeowner within 15 minutes of receiving that Lead will give the Service Professional a higher probability of getting hired. 

Opportunities Overview

The Opportunities program works a little differently than Leads. Service Professional have the opportunity to choose whether or not they're interested in that particular Lead and they only pay if both the homeowner and Service Professional decide to connect.  As shown in the (middle) mock, I wanted to illustrate this difference and to empower the Service Professional that they're in control.

OB-Opp Sample

A version of this on-boarding experience has been released out to the market to new service professionals. One of the key metrics we are testing for is to bump our 30-day retention to 20%. Our goal is to iterate and include new features that are in the app onto the on-boarding experience to set our Service Professional up for success.